Welcome to our Shipping Policy page. At Intellect tea, we are committed to ensuring that your order is processed and delivered efficiently.
All orders are shipped directly from Japan.
Order Processing
- Orders are processed within 1-2 business days.
- Orders placed before 2 PM will be processed on the same day.
Shipping Methods and Delivery Times
- Domestic Shipping:
- Carrier: Japan Post
- Delivery Time: 1-3 business days
- Cost: 1000 ¥
- International Shipping:
- Standard Airmail Delivery: 7-14 business days
- DHL Express Shipping: 3-5 business days
- Cost: Calculated at checkout based on destination and weight
Shipping Rates
- Domestic Rates:
- Rates vary based on order size and weight.
- International Rates:
- Calculated at checkout based on destination and weight.
- Free Shipping:
- Domestic Shipping: orders over 1000 ¥
- International Shipping by Japan Post: orders over $150.
- International Shipping by DHL: orders over $200.
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number.
Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- Certain items may have restrictions due to local regulations.
Delivery Issues
- If your package is delayed or lost, please contact our customer service at info@intellect-tea.com Ensure your shipping address is correct to avoid delivery issues.
Damaged or Missing Items
- Report any damaged items to our customer service within 48 hours of delivery.
- If an item is missing, contact us immediately for resolution.
Returns and Exchanges
- We do not accept returns or exchanges due to customer convenience.
- If a product is damaged or otherwise defective due to our negligence, we will exchange it if a replacement is available, or return it (and refund) if not. Please contact us by email.
Contact Information
- For any shipping-related inquiries, please contact us at info@intellect-tea.com
- Our customer service is available Monday to Friday, 9 AM to 5 PM.